Shipping policy
Where we ship
We ship to Australia, the United States, the United Kingdom and Canada. Prices show in your local currency.
How long it takes
We pack and dispatch every order within 24 hours. Orders placed on a weekend or public holiday go out the next business day. After that, delivery time depends on the shipping you choose at checkout:
| Country | Standard tracked | Express |
|---|---|---|
| Australia | 5 to 10 business days | 4 to 7 business days |
| United States | 5 to 10 business days | Not available yet |
| United Kingdom | 5 to 10 business days | 3 to 5 business days |
| Canada | 5 to 10 business days | 5 to 7 business days |
Delivery times are counted from the day your order is dispatched, so most standard orders arrive within 6 to 11 business days of ordering.
Holiday season delays
Our busiest times can add 3 to 5 business days to delivery:
- Black Friday and Cyber Monday (late November)
- Christmas and New Year (December to early January). To get your order by Christmas, order by Sunday 6 December.
- Chinese New Year (February). Our suppliers close for about two weeks, so orders placed then may dispatch later than usual.
If there are delays, we'll show them on the site, and your tracking link will always show where your order is.
Shipping costs
Every order ships with tracking at one flat rate, however many pairs you buy. Choose standard or express at checkout:
| Country | Standard tracked | Express |
|---|---|---|
| Australia | A$10 | A$14 |
| United States | US$6 | Not available yet |
| United Kingdom | £4 | £9 |
| Canada | C$8 | C$14 |
When we run a free shipping offer, it's shown on the site and comes off automatically at checkout. Free shipping offers cover standard tracked shipping. If you choose express, you pay the express rate.
Duties and taxes
- Australia: prices include GST. Nothing extra to pay on delivery.
- United States and Canada: import duties are already paid. Nothing extra to pay on delivery.
- United Kingdom: your order may attract import charges set by local customs. These are your responsibility unless they're shown as included at checkout.
Tracking
Every order is tracked, standard and express. You'll get a tracking link by email when your order ships. It can take 24 to 48 hours for the first update to show. You can also check any time on our Track order page.
Changing or cancelling your order
Need to change your size, colour or address, or cancel? Email hello@curvecraft.co within 12 hours of ordering with your order number. After that, your order may already be packed and we can't promise to change it.
Lost or delayed parcels
If your tracking hasn't moved for 15 business days, or it says delivered but you haven't got it, email hello@curvecraft.co with your order number. We'll chase it with the courier and, if it's lost, send a replacement or refund you.
Wrong address
Please check your address at checkout. If you spot a mistake, email us straight away and we'll fix it if the order hasn't shipped. If a parcel comes back to us because the address was wrong, we can re-send it for the cost of shipping.
Questions
Email hello@curvecraft.co and we'll help.