Shipping & Returns

Shipping

We dispatch within 24 hours, then standard tracked shipping takes 5 to 10 business days, so most orders arrive within 6 to 11 business days. Express is available in Australia, the UK and Canada. One flat tracked rate per order, however many pairs you buy. US and Canadian orders ship with duties paid, and Australian prices include GST. Allow an extra 3 to 5 business days around Black Friday, Christmas and Chinese New Year. Full details in our Shipping policy.

30-day returns and exchanges

Changed your mind or ordered the wrong size? You can return your order, or exchange it for a different size, within 30 days of delivery.

  • Items must be unworn (tried on only), unwashed, not altered or hemmed, and free of make-up, fake tan, deodorant or perfume marks, with the original tags attached.
  • Email hello@curvecraft.co with your order number and whether you'd like a refund or a size exchange before you send anything back. We'll reply within 1 business day with the return address. Returns sent without contacting us first can't be processed.
  • Post your item back within 14 days of our reply, using a tracked service. You pay the return postage.
  • We check every return when it arrives. Items that don't meet these conditions are sent back to you.
  • Refunds: once your return passes our check, we refund what you paid for the returned items to your original payment method. Original shipping isn't refunded.

Size exchanges

  • One free size exchange per item, for the same style and colour in a different size.
  • Once your return passes our check, we send your new size by standard tracked shipping at no extra cost.
  • We don't exchange for a different colour or style. If you'd like a different colour or style, return the item for a refund and place a new order.
  • If your new size is sold out, we'll refund what you paid for that item.
  • Further exchanges on the same item are handled as a return and a new order. We may decline returns or exchanges where we see a pattern of excessive returns or misuse.

Faulty, damaged or wrong items

Email hello@curvecraft.co as soon as you can with your order number and a photo. We'll replace or refund, and we cover the return postage.

Lost parcels

If your tracking hasn't moved for 15 business days, email us and we'll chase it. If it's lost, we'll send a replacement or refund you.

UK customers

If you're in the UK, you can cancel your order within 14 days of receiving it for a refund of the item price.

Full details are in our Return and refund policy. Nothing here affects your rights under the Australian Consumer Law.