Shipping policy

Where we ship

We ship to Australia, the United States, the United Kingdom and Canada. Prices show in your local currency.

How long it takes

We pack and dispatch your order within 1 to 3 business days. It then takes 5 to 10 business days to reach you, so most orders arrive within 7 to 12 business days of ordering. We don't dispatch on weekends or public holidays.

Holiday season delays

Our busiest times can add 3 to 5 business days to delivery:

  • Black Friday and Cyber Monday (late November)
  • Christmas and New Year (December to early January). To get your order by Christmas, order by Sunday 6 December.
  • Chinese New Year (February). Our suppliers close for about two weeks, so orders placed then may dispatch later than usual.

If there are delays, we'll show them on the site, and your tracking link will always show where your order is.

Shipping costs

Every order ships with tracking at one flat rate, however many pairs you buy:

Country Flat rate
Australia A$8
United States US$6
United Kingdom £4
Canada C$8

When we run a free shipping offer, it's shown on the site and comes off automatically at checkout.

Duties and taxes

  • Australia: prices include GST. Nothing extra to pay on delivery.
  • United States and Canada: import duties are already paid. Nothing extra to pay on delivery.
  • United Kingdom: your order may attract import charges set by local customs. These are your responsibility unless they're shown as included at checkout.

Tracking

Every order is tracked. You'll get a tracking link by email when your order ships. It can take 24 to 48 hours for the first update to show. You can also check any time on our Track order page.

Changing or cancelling your order

Need to change your size, colour or address, or cancel? Email hello@curvecraft.co within 12 hours of ordering with your order number. After that, your order may already be packed and we can't promise to change it.

Lost or delayed parcels

If your tracking hasn't moved for 15 business days, or it says delivered but you haven't got it, email hello@curvecraft.co with your order number. We'll chase it with the courier and, if it's lost, send a replacement or refund you.

Wrong address

Please check your address at checkout. If you spot a mistake, email us straight away and we'll fix it if the order hasn't shipped. If a parcel comes back to us because the address was wrong, we can re-send it for the cost of shipping.

Questions

Email hello@curvecraft.co and we'll help.