Refund policy

Wrong size? Swap it within 30 days

If your pair doesn't fit, you can exchange it for another size or colour within 30 days of delivery. For your first exchange on an order, you post the pair back and we ship the new size to you free.

To be exchanged, items need to be unworn, unwashed, with the tags still on and in their original packaging.

Changed your mind?

If you'd rather not keep an item, return it within 30 days of delivery and we'll give you store credit for the full price you paid. Your credit never expires. Items need to be in the same condition as above. We don't give cash refunds for change of mind, except where the law says we must (see UK customers below).

Faulty, damaged or wrong item

If your order arrives faulty, damaged or not what you ordered, email hello@curvecraft.co as soon as you can with your order number and a photo. We'll send a replacement or give you a refund, and we cover any return postage.

How to return or exchange

  1. Email hello@curvecraft.co with your order number, what you're returning and, for an exchange, the size you want.
  2. We'll reply within 1 business day with the return address and instructions.
  3. Post the items back using a tracked service and send us the tracking number.
  4. When your return arrives, we'll process it within 3 business days:
    • Exchange: your new size ships within 1 to 3 business days.
    • Store credit: emailed to you as a gift card.
    • Refund (faulty items): back to your original payment method. Banks can take 5 to 10 business days to show it.

Things we can't accept

  • Items that have been worn, washed or altered, or have the tags removed, unless they're faulty
  • Returns sent more than 30 days after delivery, unless they're faulty
  • Original shipping costs aren't refunded for change of mind or wrong size

UK customers

If you're in the UK, you can cancel your order for any reason within 14 days of receiving it and get a full refund of the item price. Tell us within 14 days, then post the items back within 14 days of telling us. You pay the return postage.

Your rights

Our goods come with guarantees that can't be excluded under the Australian Consumer Law and other consumer laws where you live. Nothing in this policy limits those rights.

Questions

Email hello@curvecraft.co and we'll help.